HP Tech Support is terrible. Im trying to get scanner replaced.

• The problem I am having with the scanner is that it the feeder jams every time I scan something.
• HP Support: May I know whether the scanner is connected to any surge protector?
• Bronson: yes it is. I purchased a band new surge protector when I got the scanner.
• HP Support: I would suggest you to connect the scanner directly to the wall outlet and try scanning.
• Bronson: .... Alright... Ill try that
• HP Support: Please go ahead. I will standby.
• Bronson: Surprise! Same Result...
• HP Support: I am sorry to know that, Bronson.
• Bronson: you and me both sister!